E-consult & Administrative Queries
We are receiving an unusually high number of Clinical/Appointment requests via our surgery email. We kindly request that you DO NOT use this route for purposes other than adminstrative queries such as access to medical notes, FOI requests, copies of notes etc.
To avoid waiting on the phone, if you have a non-urgent medical query you can now use E-consult. If you use E-consult please be sure to enter a correct mobile number and that you keep your mobile phone to hand as the GP may need to contact you to discuss your query further. Following clinical triage we may allocate you an appointment up to 2 weeks in advance of your E-consultation. We request that patients do not use E-consult for Administrative queries, please contact the practice via Knoll.firstname.lastname@example.org instead.
A MESSAGE FOR THE PATIENTS OF THE KNOLL SURGERY
COVID-19 is affecting significant numbers of both staff and patients. Both our clinical and non-clinical personnel have been affected and we have reduced numbers of workers. This may impact on our availability and accessibility.
We ask that you are courteous and patient with our staff. Please be aware they may be performing duties that they are unfamiliar and do not usually undertake.
Please take all sensible steps to ensure the safety of yourself and others.
We continue to strive to meet your healthcare needs in the current circumstances.