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Coronavirus Information

Surgery Updates

A MESSAGE FOR THE PATIENTS OF THE KNOLL SURGERY

 The surgery is currently experiencing high volumes of sickness due to COVID; this also involves staff contacts isolating whilst awaiting PCR test results before returning to the workplace.

Please bear with us; we understand it is frustrating when you are in the phone queue or waiting in line at the desk but our staff are having to double down on roles to ensure you are seen to as efficiently as possible. 

If you do not need to call the surgery at 8am please help us to help you by choosing a quieter time to call.

Please do not email the surgery regarding Flu and COVID queries; to find out if you're eligible please go to https://www.nhs.uk/conditions/vaccinations/ 

We are currently at capacity for the stock of flu vaccines that we hold at the surgery and are therefore not calling for anymore patients at this time; we are trying to obtain more vaccine but likely won't receive a futher delivery until November.

We appreciate everyones patience and kindness when dealing with staff. 

Welcome to The Knoll Surgery

Welcome to The Knoll Surgery.

We are now a training practice; hosting Foundation grade trainees and GP specialist trainees. These are qualified doctors that are in training roles under supervision. You may be asked to be seen by a trainee in appropriate circumstances.

The Practice also operate a branch surgery in the village of Kingsley.  Appointments should be pre-booked via the normal practice number 01928 733249.

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 We are closed for training on:

Thursday 21st October 2021

If you need non-urgent medical assistance during this time please call 111.

 

Opening Times

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E-consult & Administrative Queries

We are receiving an unusually high number of Clinical/Appointment requests via our surgery email. We kindly request that you DO NOT use this route for purposes other than adminstrative queries such as access to medical notes, FOI requests, copies of notes etc. 

To avoid waiting on the phone, if you have a non-urgent medical query you can now use E-consult. If you use E-consult please be sure to enter a correct mobile number and that you keep your mobile phone to hand as the GP may need to contact you to discuss your query further. Following clinical triage we may allocate you an appointment up to 2 weeks in advance of your E-consultation. We request that patients do not use E-consult for Administrative queries, please contact the practice via Knoll.surgery@nhs.net instead.

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