A MESSAGE FOR THE PATIENTS OF THE KNOLL SURGERY
Please be aware of local and national increase in cases of COVID -19.
COVID-19 is affecting significant numbers of both staff and patients. Both our clinical and non-clinical personnel have been affected and we have reduced numbers of workers. This may impact on our availability and accessibility.
We ask that you are courteous and patient with our staff. Please be aware they may be performing duties that they are unfamiliar and do not usually undertake.
Please take all sensible steps to ensure the safety of yourself and others.
We continue to strive to meet your healthcare needs in the current circumstances.
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.
Please do not book a GP appointment or attend your GP practice.
**Important request from The Knoll Surgery**
People infected with COVID-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it. In line with recent recommendations from the World Health Organisation, we are introducing new measures at The Knoll to keep visitors, patients and staff safe. From Monday 15th June 2020 you will need to wear a face covering (this does not have to be a medical grade mask) when attending the surgery. Thank you from us all for your continuous co-operation and support.
There is no requirement for a letter or certificate in relation to the wearing of face coverings. We will not be providing letters for facemask exemptions. Please see gov.uk website for more information https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#exemptions-face-coverings
The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
For parents with children that have respiratory symptoms please see whenshouldiworry.com BEFORE calling the surgery.
* For post COVID recovery support please see https://www.yourcovidrecovery.nhs.uk/. It includes information from rehabilitation experts about how to manage ongoing symptoms and health needs at home, and signposts to sources of support.
*Local NHS Trust, Cheshire and Wirral Partnership (CWP), has launched a new mental health helpline for residents of Cheshire West, Cheshire East and Wirral. Open 24 hours a day, seven-days a week, it is open to people of all ages including children and young people who need urgent mental health support. The helpline is part of the NHS Long Term Plan to improve access to mental health support. Originally due to go live next year, it has been fast-tracked to be available to support local people during the Covid-19 pandemic.
Please call 0300 303 3972 and our dedicated local NHS staff will support you to access the help you need.
* Please see the attached document below for local guidance on the issuing of sick notes