Appointments

Appointments System

Please note that appointments must be booked in advance. 

Our aim is to provide an appointment the same day for urgent cases.  Please contact reception as usual for all appointments.

You may consult any of the doctors in the Practice. Urgent cases, especially involving children are always seen on the same day; otherwise you will be offered the first available time. When making an appointment you should be able to see a Health Professional within 24 hours; that is either a doctor or a nurse, and you should be able to see a doctor within 48 hours. This does not include weekends and Bank Holidays. If you wish to see a specific doctor or nurse you should tell the receptionist when booking the appointment. To see a specific doctor could take longer. 

The telephone is often very busy, particularly on Monday morning, so please be patient if your call is not answered immediately. You may be asked to hold if we are very busy we will pick up your call again as soon as possible. Appointments are not available at the practice on Saturday, Sunday or Bank Holidays.

Please try to arrange non-urgent appointments in good time.

The Practice keeps a certain number of appointments each day for emergencies. These are intended for people with acute illness who cannot wait for a routine appointment. If you are given one of these appointments please attend promptly at the time given. Although our aim is that patients should wait no longer than 30 minutes from their appointment time, it is possible that at times you may have to wait a little longer than usual. If this does happen please try to be patient.

Emergencies & Minor Ailments

In an 'emergency' (please remember general practice is not an 'emergency service')   However you may have the need to be seen on the day you perceive your illness requires a GP appointment.  We make duty doctor appointments available every day.  Generally these are in the morning and you will be asked to come to the surgery as soon as possible.  Alternatives are available:

The local pharmacy may be able to assist you with minor problems.

Our nurse practitioner is able to diagnose and treat illness; reception staff will ask for your 'problem' to make a judgement if it is appropriate to see the nurse practitioner.

Phlebotomy Clinics

Phlebotomy clinics are held every morning at The Knoll from 08:30 until Noon

For Kingsley patients only we also hold a session from 8:30 - 9:30am on Tuesday morning

For information: We are governed by the collection service which collects from The Knoll Princeway at Lunchtime each day.  We need to pack and record all of the various samples we send to the laboratories for testing before they arrive, hence we only carry out thiese tests in the morning.

If we need to we will contact you after we have received your results back from the laboratory

Patient confidentiality:  We can only give results over the phone to the person who has had the test.  If you would like someone else to get your test results we must have your permission before we can disclose them.

Home Visits

Patients are requested, where possible, to telephone before 10:00 if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Opening Times

Please select a site

Consulting Times at The Knoll Surgery

  Monday Tuesday Wednesday Thursday Friday
Dr S Pomfret (M)

AM - Available

PM - Available

Not Available

 
PM - Available

(Minor Ops Bi-Weekly)

Not Available 

AM - Kingsley

PM - Available

Dr D Stanaway (F)

AM - Available

PM - Available

Not Available 

AM - Available

PM - Available

AM - Available

PM - Available

Not Available 
Dr D Foreman (F)

AM - Available

PM - Nursing  Home

AM - Available

PM - Available

AM - Available

Not Available

 

Not Available 
Dr S Wrather (F) Not Available  Not Available 

AM - Available

PM - Available

AM - Available

PM - Available

AM - Available

PM - Available

Dr S Hall   (M)

AM - Available

PM - Available

AM - Available

PM - Available

AM - Available

PM - Not Available

AM - Kingsley

PM - Available

AM - Available

PM - Available

Dr B Richardson (M) 

AM - Available

PM - Kingsley

 

AM - Available

PM - Available

AM - Available

PM - Available

AM - Available

PM - Not Available

AM - Available

PM - Available

Dr T Ashton (F)

AM - Available

PM - Available

AM - Kingsley

PM - Available

AM - Available

PM - Available

Not Available

AM - Available

PM - Available

Dr H Asteriades

AM - Available

PM - Available

AM - Available

PM - Available

 

AM - Available

PM - Available

 

AM - Available

PM - Available

 
Not Available 
Dr D Chappell

Not  Available

AM - Available

PM - Not Available

 

AM - Available

PM - Available

 

AM - Available

PM - Available

 

AM - Available

PM - Available

 
Dr E Courtnell

Not Available

AM - Available

PM - Available

 

AM - Available

PM - Available

 
 

AM - Available

PM - Not Available

Not Available 
Dr P Ramaswamy

Not Available

AM - Available

PM - Available

AM - Available

PM - Available

AM - Available

PM - Available

AM - Available

PM - Available

Dr  C Ritchieson

AM - Available

PM - Available

Not Available  Not Available   Not Available  Not Available

Consulting Times at Kingsley Surgery

  Monday Tuesday Wednesday Thursday Friday

Dr B Richardson  (M)

PM - Available

   AM -  OPEN FOR PRESCRIPTIONS ONLY    
Dr T Ashton (F)  

AM - Available

  AM -  OPEN FOR PRESCRIPTIONS ONLY    
Dr S Hall (M)      AM -  OPEN FOR PRESCRIPTIONS ONLY

AM - Available

 

Dr S Pomfret (M)

     AM -  OPEN FOR PRESCRIPTIONS ONLY  

AM - Available

GP Extended Hours Service

The GP Extended Hours service is designed to provide patients with appointments outside core general practice hours for routine care and is available:

  • Monday to Friday: 6.30pm – 9.30pm
  • Saturdays & Sundays: 9am – 6pm 
  • Bank Holidays: 9am – 2pm 

The service is available at the following bases at different times during the week: 

  • The 1829 Building at Countess of Chester Health Park
  • Ellesmere Port Hospital
  • Tarporley War Memorial Hospital
  • Neston Surgery
  • Helsby Health Centre
  • Laurel Bank Surgery in Malpas

Patients will be given an appointment at the most convenient location for them. Please note this is not a drop-in service and appointment times and availability may vary. Contact Knoll reception to make an appointment with this service.

Read more about extended hours by clicking the link below:

extended Hours.pdf